GDPR COMPLAINTS PROCEDURE

Last Updated: July 2026

This procedure explains how Reflexology With Jayne handles complaints relating to the collection, storage and processing of personal information.

OUR CONTACT DETAILS

Reflexology With Jayne

Website:
https://reflexologywithjayne.co.uk

Email:
jayne@reflexologywithjayne.co.uk

Telephone:
07941 379546

Privacy Policy:
https://reflexologywithjayne.co.uk/privacy-policy

YOUR RIGHTS

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where appropriate
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

HOW TO MAKE A COMPLAINT

Please contact us by email or in writing.

To help us investigate quickly, please include:

  • Your name
  • Contact details
  • A description of your concern
  • Relevant dates
  • Any supporting information

OUR COMPLAINTS PROCESS

  1. Acknowledgement

We will acknowledge receipt of your complaint within 30 days.

  1. Investigation

If we require further information, we will contact you promptly.

We will investigate your complaint fairly, confidentially and without unnecessary delay.

  1. Outcome

We will provide our written decision within one calendar month of receiving all the information required to investigate your complaint.

Where permitted by law, more complex complaints may take longer. If this is necessary we will keep you informed.

  1. Resolution

Where appropriate, we will:

  • Explain what happened
  • Correct inaccurate information
  • Improve our procedures where necessary
  1. Escalation

If you remain dissatisfied, you may refer your complaint to the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website:
https://ico.org.uk/make-a-complaint/

Telephone:
0303 123 1113

REVIEW

This procedure will be reviewed periodically to ensure continued compliance with UK data protection legislation.