PRIVACY POLICY

Last Updated: July 2026

At Reflexology With Jayne, your privacy is important. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHO WE ARE

Reflexology With Jayne

Website:
https://reflexologywithjayne.co.uk

Email:
jayne@reflexologywithjayne.co.uk

Telephone:
07941 379546

Location:
Wetherby, West Yorkshire

WHAT INFORMATION WE COLLECT

Depending on how you contact us or use our services, we may collect:

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth (where appropriate)
  • Emergency contact details
  • Medical history
  • Current health conditions
  • Medication information
  • Lifestyle information relevant to treatment
  • Consultation forms
  • Treatment records and notes
  • Information submitted through our website contact form

HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries
  • Arrange appointments
  • Provide reflexology treatments safely
  • Maintain treatment records
  • Contact you regarding appointments
  • Meet professional and legal obligations
  • Improve our services

We never sell your personal information.

LAWFUL BASIS FOR PROCESSING

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Explicit consent where required

Health information is Special Category Data and receives additional protection.

HOW WE STORE YOUR INFORMATION

Paper consultation records are stored securely.

Electronic records are password protected and securely stored.

We take appropriate measures to prevent unauthorised access or disclosure.

HOW LONG WE KEEP RECORDS

Treatment records are retained for the period recommended by our professional association and insurers before being securely destroyed.

SHARING YOUR INFORMATION

We will only share your information:

  • With your consent
  • Where required by law
  • To protect life or safety
  • Where required by our insurers or regulators

WEBSITE COOKIES

Our website uses cookies to improve your browsing experience and website performance.

GOOGLE ANALYTICS

Where used, Google Analytics provides anonymous information about website usage to help improve the website.

YOUR RIGHTS

You have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion where appropriate
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

Please contact us if you wish to exercise any of these rights.

DATA PROTECTION COMPLAINTS

If you have any concerns regarding how your personal information has been handled, please contact us first so we can investigate and resolve the matter.

Please also see our separate GDPR Complaints Procedure.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO).

Website:
https://ico.org.uk

Telephone:
0303 123 1113

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always appear on this page.